![]() When logged into the Microsoft account page, it doesn't show any valid subscription however.Īlready contacted Microsoft via chat, but they were of no help, because they could just confirm that there is no active subscription on the email address. It is also indicated on the Apple subscriptions page. ![]() So in short, he renewed a Microsoft 365 Family subcription through the App store, but cannot continue to use the desktop apps, because they are in expired status, even though he has a valid subscription. Once the trial ends, they simply ask the customer to contact Microsoft and Microsoft has no idea about the customer’s license because it is not available in the customer’s Microsoft account and the order details are also not available with Microsoft because the purchase was made through Apple. They just charge the customer for yearly subscription and do not provide any product key or any license. ![]() Apple is playing this game from long time. When you would reinstall Office or if it would be deactivated after the trial, it won’t be possible to activate the product. Office 365 license gets linked with Microsoft account and can be checked using the url or but if the subscription was purchased through Apple, you won’t find any license there on the Microsoft account page. Restart any Office app and the message should be gone. ![]() "There is a big problem with the activation if the subscription was purchased through Apple store. For example, if you're using Word, you'll go to the upper left corner of your screen and click Word > QuitWord. A relative overseas ran into this problem.Īnyone else ever had this issue with suggestions on how to rectify it?
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